Sending | LEGAL NOTICE AND PRIVACY POLICY

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LEGAL NOTICE AND PRIVACY POLICY

Details of the responsible party

  • Identity of the responsible party: SENDING TRANSPORTE Y COMUNICACIÓN, S.A.
  • Trade name: Sending
  • NIF / CIF: A85508299
  • Address: Av. Suiza 26, 28821 Coslada (Madrid)
  • Email: sending@sending.es
  • Registered in the Madrid Mercantile Registry, Section 8, Sheet 468664

In this space, the user can find all the information related to the legal terms and conditions that define the relationships between users and myself as manager of this website. As a user, it is important for you to be aware of these terms and conditions before continuing to browse.

As manager of this website, I assume the commitment to process the information of our users and customers with full guarantees and comply with national and European requirements which regulate the collection and use of our users’ personal data.

This website, therefore, strictly complies with Organic Law 15/1999, of December 13th, on the Protection of Personal Data (LOPD), and with Royal Decree 1720/2007, of December 21st, known as the Regulation of development of the LOPD. It also complies with EU Council Regulation 2016/679, of 27th April 2016, on the protection of individuals with regard to the processing of personal data, as well as the Information Society Services and E-Commerce Act 34/2002 of 11th July (LSSICE or LSSI).

General Conditions of Use

These General Conditions regulate the use (including mere access) of the web pages, forming part of the website for SENDING TRANSPORTE Y COMUNICACIÓN, S.A.  including the content and services made available therein. Any person accessing sending.es website, (“user”) agrees to submit to the General Conditions in force at any moment on the portal for  sending.es.

User Commitments and Obligations

The user is informed, and accepts, that access to this website does not imply, in any way, the beginning of a commercial relationship with SENDING TRANSPORTE Y COMUNICACIÓN, S.A. In this way, the user agrees to use the website, its services and content without violating current legislation, good faith and public order.

Use of the website for illegal or harmful purposes, or in any way which may damage or prevent the normal functioning of the website, is prohibited. With regard to content, the following is prohibited:

  • Its reproduction, distribution or modification, total or partial, unless you have my authorization as the legitimate owner;
  • Any violation of the rights of the provider or of myself as the legitimate owner;
  • Its use for commercial or advertising purposes.

In using the sending.es website, the user agrees not to carry out  any conduct that could damage the image, interests and rights of  sending.es or any third parties that could damage, disable or overload the sending.es website, or that prevents, in any way, the normal use of the website.

However, the user must be aware that the security measures of computer systems on the Internet are not entirely reliable and that therefore sending.es cannot guarantee the absence of malware or other elements that may cause alterations in the computer systems (software and hardware) of the user or in their electronic documents and files contained in them, although all the necessary means and the appropriate security measures are used to avoid the presence of these harmful elements.

Sponsored Ads, Affiliate Links and Advertising

This website offers users sponsored content, advertisements and/or affiliate links.

Among the links provided, there is the possibility of informing and referencing products and / or services and / or infoproducts. In these latter cases, this request will be forwarded to third parties, such as: The information that appears on these affiliate links or the inserted advertisements are provided by the advertisers themselves, for which reason SENDING TRANSPORTE Y COMUNICACIÓN, S.A. is not responsible for possible inaccuracies or errors that the ads may contain, nor does it guarantee in any way the experience, integrity or responsibility of the advertisers or the quality of their products.

The ads will remain published on the portal until they are removed or suspended by the advertiser or SENDING TRANSPORTE Y COMUNICACIÓN, S.A., who logically will not be responsible for the fact that, once unsubscribed from their databases, the ads continue to be indexed in search engines outside this portal.

Any contractual or non-contractual relationship that the user formalizes with advertisers, affiliates or third parties contacted through this portal are understood to be made solely and exclusively between the user and the advertiser and / or third person. The user knows and accepts that sending.es only acts as a channel or advertising medium and therefore does not have any type of responsibility for damages or losses of any nature caused by its negotiations, conversations and / or contractual or non-contractual relationships with advertisers or third parties, natural or legal, contacted through this portal.

Security measures

The personal data communicated by the user to SENDING TRANSPORTE Y COMUNICACIÓN, S.A. may be stored in automated databases or not, whose ownership corresponds exclusively to SENDING TRANSPORTE Y COMUNICACIÓN, S.A., assuming all technical, organizational and security measures that guarantee the confidentiality, integrity and quality of the information contained therein in accordance with the provisions of current regulations on data protection.

Dispute Resolution Platform

Users may also contact the dispute resolution platform provided by the European Commission, available at the following link:  http://ec.europa.eu/consumers/odr/

Intellectual and industrial property rights

By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, reproduction, distribution and public communication are expressly prohibited, including the method of making them available, of all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, without the authorisation of SENDING TRANSPORTE Y COMUNICACIÓN, S.A. The user undertakes to respect the rights of Intellectual and Industrial Property owned by SENDING TRANSPORTE Y COMUNICACIÓN, S.A.

The user also knows and accepts that the entire website, including but not limited to the text, software, content (including structure, selection, arrangement and presentation thereof), podcasts, photographs, audiovisual material and graphics, is protected by trademarks, copyright and other legitimate rights, in accordance with international treaties to which Spain is a party and other property rights and laws of Spain.

If a user or a third party considers that there has been a violation of their legitimate intellectual property rights by the introduction of certain content on the website, they must notify said circumstance to sending.es indicating:

  • The personal details of the holder of the rights allegedly violated, or their representative if the claim is submitted by a third party other than the party in question.
  • Notifying the content protected by intellectual property rights and its location on the website, the accreditation of the indicated intellectual property rights and an explicit declaration in which the party in question is responsible for the veracity of the information provided in the notification.

External links

The sending.es web pages provide links to other websites and content that is owned by third parties such as:

  • Tools
  • Resources
  • Content from other blogs
  • Affiliate links

Disclaimer of warranties and liability

SENDING TRANSPORTE Y COMUNICACIÓN, S.A. (SENDING TRANSPORTE Y COMUNICACIÓN, S.A.) does not grant any warranty nor is it responsible, in any case, for damages of any nature that may be caused by:

  • The lack of availability, maintenance and effective operation of the website, or its services and content;
  • The existence of viruses, malware or harmful programmes in the content;
  • The illegal, negligent, fraudulent or contradictory use of this Legal Notice;
  • The lack of lawfulness, quality, reliability, usefulness and availability of the services provided by third parties and made available to users on the website.
  • The provider is not liable under any circumstances for damages which may arise from the illegal or improper use of this website.

Applicable law and jurisdiction

In general, the relations between SENDING TRANSPORTE Y COMUNICACIÓN,S.A.

with the users of its online services, present on this website, are subject to Spanish legislation and jurisdiction and to the courts of Madrid.

Contact

In the event that any user has any doubts about these Legal Conditions or any comments about the sending.es website, please contact sending@sending.es

The legal notice was last updated on February 21st, 2020.

 

Privacy policy

Your privacy is important to me. In this privacy statement I will explain what personal data I collect from my users and how I use it. I invite you to read these terms carefully before providing your personal data on this website. Those over the age of thirteen may register with sending.es as users without the prior consent of their parents or tutors.

In the case of children under the age of thirteen, consent of the parents or guardians is required in order to process their personal data.

In no case will the minor be asked for information regarding the professional, financial or personal situation of other family members without the consent of the corresponding family members.

If you are under thirteen years of age and have accessed this website without notifying your parents, you must not register as a user.

This website respects and protects the personal data of users. As a user, you should know that your rights are guaranteed.

I have made an effort to create a safe and reliable space and that is why I want to share my principles regarding your privacy:

  • I will never ask for personal information unless it is absolutely necessary to provide the services you require.
  • I will never share personal information about our users with anyone, except to comply with the law or in the case that we have your express authorisation.
  • I will never use your personal data for a purpose other than that expressed in this policy.

Please note that this policy may vary depending on legislative or self-regulatory requirements, so users are advised to review it periodically. The policy will be applicable in the case that users decide to fill out any form where personal data is collected.

sending.es has adapted this website to meet the requirements of Organic Law 15/1999, of 13th December, on the Protection of Personal Data (LOPD – Ley Orgánica de Protección de Datos de Carácter Personal) and Royal Decree 1720/2007, of 21st December, on the Regulation for Development of the LOPD. It also complies with EU Council Regulation 2016/679, of 27th April 2016, on the protection of individuals with regard to the processing of personal data, as well as the Information Society Services and E-Commerce Act 34/2002 of 11th July.

Party responsible for the processing of your personal data

  • Identity of the responsible party: SENDING TRANSPORTE Y COMUNICACIÓN, S.A.
  • Trade name: Sending
  • NIF / CIF: A85508299
  • Address: Av. Suiza 26, 28821 Coslada (Madrid)
  • Email: sending@sending.es
  • Registered in the Madrid Mercantile Registry, Section 8, Sheet 468664

For the purposes of the provisions of the aforementioned General Data Protection Act, any personal data that you send us via the forms on the website will be processed as “web user and subscriber” data.

We implement all of the technical and organisational security measures established in the current legislation for processing our users’ data.

Norms that will be applied to your personal information

When processing your personal data, the following norms that comply with the requirements of the new EU Data Protection Act  will be applied:

  • Lawfulness, fairness and transparency:your consent will always be requested for processing your personal data, for one or various specific purposes, which we will inform you of in advance with absolute transparency.
  • Data minimisation: we will only request data that is strictly necessary in relation to the purposes for which we require it. This will be kept to the minimum possible.
  • Limitation of storage period: the data will be kept for no longer than necessary for processing purposes. Depending on the purpose, you will be informed of the corresponding storage period. In the case of subscriptions, we will periodically review our lists and eliminate any records that have been inactive for a considerable time.
  • Integrity and confidentiality:your data shall be processed in such a way as to ensure the adequate security of personal data and confidentiality. Please note that we take all the necessary precautions to prevent unauthorised access or improper use of your data by third parties.

How have I obtained your data?

The personal data treated in sending.es comes from:

  • Contact form
  • Subscription form
  • Blog Comments
  • Services request forms

What are your rights when you provide us with your data?

Anyone has the right to obtain confirmation on whether sending.es is processing personal data that concerns us, or not.

Interested parties have the right to:

  • Request access to personal data concerning the interested party.
  • Request correction or deletion of the data.
  • Request the restriction of data processing.
  • Oppose the data processing.
  • Request the transfer of the data.

Interested parties have the right to access their personal data, as well as request the rectification of inaccurate data, or, where appropriate, request its deletion when, amongst other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, those concerned may request the restriction of the processing of their data, in which case it will be kept only for fiscal or claims purposes.

Under certain circumstances, and for reasons related to their individual circumstances, interested parties may object to the processing of their data. SENDING TRANSPORTE Y COMUNICACIÓN, S.A. will stop processing the data, except for compelling legitimate reasons, or for fiscal or defence of claims purposes. As an interested party, you have the right to receive any personal data that concerns you, which you provided in a structured machine-readable format for shared use, and to hand it over to another organisation for processing when:

  • The processing is based on consent
  • The data has been provided by the person concerned.
  • The processing is carried out by automated means.

When exercising their right to transfer data in accordance with the previous section, the interested party shall also have the right to request that the personal data is transferred directly from one organisation to another when technically possible.

The interested parties will also have the right to effective legal protection and to submit a claim to the supervisory authority, in this case the Spanish Agency for Data Protection, if they consider that the processing of their personal data violates the Data Protection Act.

For what purpose do I process your personal data?

When a user connects to this website, for example to comment on a post, send an email to the owner, subscribe or make a contract, he/she is providing personal information for which SENDING TRANSPORTE Y COMUNICACIÓN,,S.A. is responsible. This information may include data of a personal nature such as your IP address, name, physical address, email address, telephone number and other information. By providing this information, the user issues his/her consent for the information to be collected, used, handled and stored by sending.es, only in the manner described in the Legal Notice and in this Privacy Policy.

In sending.es there are different systems for capturing personal information and I treat the information provided by interested persons with the following purpose for each capture system (forms):

  • Contact form:I request the following personal information: Name, Email, to respond to the requirements of users of sending.es. For example, this data can be used to reply to your request and answer any queries, complaints, comments or concerns you may have regarding the information included on the website, the services provided through the website, the processing of your personal data, questions concerning the legal texts included on the website, as well as any other queries that you may have that are not subject to the contract conditions. The data you provide will be located on the Mairelay servers (provider to SENDING TRANSPORTE Y COMUNICACIÓN, S.A.) within the EU.
  • Content subscription form:In this case, the following personal information is requested: Name, Email, to manage the list of subscriptions, send newsletters, promotions and special offers, provided by the user when subscribing. Within the web there are several forms to activate the subscription. The electronic bulletins or newsletters are managed by Mailchimp. The data you provide will be located on the Mailchimp servers (provider to SENDING TRANSPORTE Y COMUNICACIÓN, S.A.) within the EU.
  • Registration form for blog comments:To comment on sending.es blog posts, users need to register through this form. In this case, I request the following personal information: Name, Email. Once registered, the user will be able to make as many comments as they wish and respond to the above. The data you provide will be located on the 10DENCEHISPAHARD, S.L. servers (provider to SENDING TRANSPORTE Y COMUNICACIÓN, S.A.) in the EU.
  • Service request form:I request the following personal information: Name, Email, to request any of the services that sending.es makes available to its users. The information collected will permit the requesting of the corresponding service for possible offline processing. Requests will be answered by email. The website does not allow the management of direct payments. The data you provide will be located on the 10DENCEHISPAHARD, S.L. servers (provider to SENDING TRANSPORTE Y COMUNICACIÓN, S.A.) in the EU.

There are also other purposes for which we process your personal data:

  • To ensure compliance with the terms and conditions of use and with the applicable law. This may include the development of tools and algorithms that help this website guarantee the confidentiality of the personal data that it collects.
  • To support and improve the services offered by this website.
  • We also collect other non-identifying data obtained through some cookies, which are downloaded to the user’s computer when he/she browses this website, as explained in the Cookie Policy.
  • Management of social networks. SENDING TRANSPORTE Y COMUNICACIÓN, S.A.may have a presence on social networks. The processing of data belonging to people who become followers of the official  sending.es social media sites shall be governed by this section. Along with the terms and conditions of use, privacy policies and access regulations that correspond to the relevant social media site in each case and there were previously accepted by the user of SENDING TRANSPORTE Y COMUNICACIÓN, S.A..Your data will be processed for the purposes of correctly managing your presence on the social network, reporting activities, products or services from sending.es as well as for any other purpose that the regulations of social networks allow. In no case will follower profiles be used on social media to send advertising individually.

In accordance with the provisions of the general European regulation on data protection, (RGPD) 2016/679, SENDING TRANSPORTE Y COMUNICACIÓN, S.A. (SENDING TRANSPORTE Y COMUNICACIÓN, S.A.) with address at Av. de Suiza 26, 28821 Coslada will be responsible for the processing of data corresponding to website Users and subscribers.

SENDING TRANSPORTE Y COMUNICACIÓN, S.A. does not sell, rent or transfer personal data that may identify the user, nor will it do so in the future, to third parties without prior consent. However, in some cases, collaboration may be carried out with other professionals or companies. In these cases, user consent will be required, and information will be provided on collaborator identity and the purpose of the collaboration. It will always be done with the strictest security standards.

Remarketing

The remarketing function allows me to reach people who have previously visited sending.es and associate a specific audience with a specific message. Remarketing is a method of getting users who have visited my site to do it again.

As a user of sending.es I inform you that we are collecting information for this remarketing function in sending.es

The information I collect thanks to this function is collected by cookies from Facebook, Twitter, Doubleclick, Google Adwords. You can find the data that these cookies collect in the following privacy policies of each service:

If you do not want your information to be collected by these cookies, you can disable the use of Google cookies through the Google Ads Settings. You can also disable the use of cookies from a third-party provider through the disabling page of the Network Advertising Initiative.

This type of services allows you to interact with social networks or other external platforms directly from the pages of this website. The interactions and information obtained by this website will always be subject to the user’s privacy settings in each social network. In the event that a service is installed that allows interaction with social networks, it is possible that, although users do not use the service, it will collect web traffic data related to the pages on which they are installed.

DoubleClick

If you use DoubleClick remarketing pixels, you can disable the use of DoubleClick cookies through the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.

Facebook ads

At sending.es I use Facebook ads, Facebook’s advertising platform, which allows me to create campaigns and ads. When generating an ad, audience can be segmented by:

  • Location
  • Demographic data (age, gender, etc.)
  • Interests (activities, hobbies, etc.)
  • Purchases made via Internet and other channels
  • etc

The data obtained through Facebook ads are subject to this privacy policy from the moment the user leaves their data in the form on this website to join the subscription newsletter. In no case will the information from Facebook be used for a different purpose.

Twitter ads

At sending.es I use Twitter ads, Twitter’s advertising platform, which allows me to create campaigns and ads. When generating an ad, audience can be segmented by:

  • Location
  • Demographic data (age, gender, etc.)
  • Interests (activities, hobbies, etc.)
  • Purchases made via Internet and other channels
  • etc

The data obtained through Twitter ads are subject to this privacy policy from the moment the user leaves their data in the form on this website to join the subscription newsletter. In no case will the information from Twitter be used for a different purpose.

Linkedin ads

At sending.es I use Linkedin ads, Linkedin’s advertising platform, which allows me to create campaigns and ads. When generating an ad, audience can be segmented by:

  • Sector
  • Job Role
  • Skills
  • Demographic data (age, gender, etc.)
  • etc

The data obtained through Linkedin ads are subject to this privacy policy from the moment the user leaves their data in the form on this website to join the subscription newsletter. In no case will the information from Linkedin be used for a different purpose.

Google Adwords

Adwords is a Google platform for ADVERTISERS who wish to advertise on GOOGLE. At sending.es I use Google Adwords, Google’s advertising platform, which allows me to create campaigns and ads to show them on other websites. When generating an ad, audience can be segmented by:

  • Location
  • Demographic data (age, gender, etc.)
  • Interests (activities, hobbies, etc.)
  • Purchases made via Internet and other channels
  • etc

The data obtained through Google Adwords are subject to this privacy policy from the moment the user leaves their data in the form on this website to join the subscription newsletter. In no case will the information from Google be used for a different purpose.

Legal grounds for processing your data

The legal basis for the processing of your data is: consent.

Any contact or making of comments on this website requires consent to this privacy policy.

The prospective or commercial offer of products and services is also based on the consent that is requested, and in no case will the withdrawal of this consent condition the execution of the subscription contract.

Data Category

The data categories processed are those related to identity details.

Sensitive data is not processed.

How long will I keep your data?

Personal data provided will be stored:

  • Until the interested party requests the deletion of their data.

To which recipients will your data be disclosed?

Many of the tools that I use to manage your data are contracted by third parties.

To provide services strictly necessary for the execution of the activity, sending.es shares data with the following providers under their corresponding privacy conditions:

Google Analytics: a website analysis service provided by Google, Inc., a company from Delaware whose main office is located at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer to help sending.es analyse how users use the site. The information generated by the cookie about your use of sending.es (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Hosting: 10DENCEHISPAHARD, S.L., with registered office in SPAIN.More information at  https://www.cdmon.com/es/contratos/aviso-legal-y-politica-de-privacidad-de-datos-20190601 (10DENCEHISPAHARD, S.L.).10DENCEHISPAHARD, S.L., processes the data in order to perform hosting services to SENDING TRANSPORTE Y COMUNICACIÓN, S.A.

Web platform: Automattic Inc., located in United States. More information at: https://es.wordpress.com/ (Automattic Inc.). Automattic Inc. processes the data in order to perform its web platform services for SENDING TRANSPORTE Y COMUNICACIÓN, S.A.

Email marketing: The Rocket Science Group LLC, with registered office in United States. More information at: https://mailchimp.com/legal/privacy/ (The Rocket Science Group LLC), The Rocket Science Group LLC, processes the data in order to carry out its email marketing services to SENDING TRANSPORTE Y COMUNICACIÓN, S.A.

Browsing

By browsing at sending.es non-identifying data may be collected, which may include IP addresses, geographic location (approximately), a record of how services and sites are used, along with other data that cannot be used to identify the user. The non-identifying data also includes information related to your browsing habits through third-party services. This website uses the following third-party analysis services:

  • Google analytics
  • Semrush
  • Facebook Pixel
  • Twitter Analytics
  • Facebook Insights
  • Buffer
  • Hootsuite
  • Google MyBusiness
  • Instagram statistics

This information is used to analyse trends, manage the site, track user movements around the site, and to gather demographic information on our user base as a whole.

Data protection and security

sending.es is committed to the use and processing of included personal data of the users, respecting confidentiality and using data in accordance with the purpose for which it was collected, as well as complying with its obligation to protect data and adopt all necessary measures to avoid the data’s alteration or loss along with unauthorised processing or access, in accordance with the provisions of current data protection regulations.

sending.es cannot guarantee the absolute security of the internet network and, therefore, the infringement of data through fraudulent access by third parties.

Regarding confidentiality of the processing, SENDING TRANSPORTE Y COMUNICACIÓN, S.A. will ensure that any person who is authorised by sending.es to process the client’s data (including its staff, collaborators and providers), will be under the appropriate obligation of confidentiality (either a contractual or legal duty).

Should sending.es, become aware of any security breach, it will notify the Client without undue delay and must provide the opportune information related to the Security Incident as informed, or when the Client reasonably requests it.

Accuracy and authenticity of data

As a user, you are solely responsible for the veracity and authenticity of the data you send to sending.es exonerating SENDING TRANSPORTE Y COMUNICACIÓN, S.A. (SENDING TRANSPORTE Y COMUNICACIÓN, S.A.), from any liability in this regard.

Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. Users agree to provide complete and accurate information on contact or subscription forms.

Approval and consent

The user acknowledges they have been informed of the conditions on protection of personal data, accepting and consenting to their processing thereof by SENDING TRANSPORTE Y COMUNICACIÓN, S.A. (sending.es) in the manner and for the purposes indicated in this privacy policy.

Revocability

The consent given, both for the treatment and for the transfer of the data of the interested parties, is revocable at any time by communicating it to SENDING TRANSPORTE Y COMUNICACIÓN, S.A. (sending.es) in the terms established in this Policy for the exercise of ARCO rights. Under no circumstances will this revocation be retroactive in nature.

Changes to the privacy policy

SENDING TRANSPORTE Y COMUNICACIÓN, S.A. reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as industry practices. In such cases, SENDING TRANSPORTE Y COMUNICACIÓN, S.A. will announce on this page the changes introduced with reasonable notice before their implementation.

Commercial emails

In accordance with the LSSICE, sending.es does not engage in SPAM practices, nor does it send commercial emails that have not been previously requested or authorised by the user. Consequently, in each of the forms on the web, the user has the possibility of giving their express consent to receive the newsletter, regardless of the commercial information requested.

In accordance with the regulations of Law 34/2002 on LSSICE, sending.es undertakes not to send communications of a commercial nature without properly identifying it as such.

Document revised on February 21st, 2020